Returns & Exchanges

At Tok & Stone, we truly value your satisfaction and want to ensure you have a positive experience with our jewelry. We understand that sometimes things don’t go as planned, and we’re here to help you navigate our returns and exchanges process with ease.

Due to the hygienic nature of jewelry, we have a strict policy that all sales are final. This means that once you’ve made a purchase, we cannot accept returns or exchanges for reasons other than damage or incorrect items. We appreciate your understanding as we prioritize the quality and safety of our products.

We take great pride in the craftsmanship of our jewelry, and every piece is thoroughly inspected before it leaves our facility. However, if your jewelry arrives damaged or if you receive the wrong item, we want to make it right for you. Your happiness is our priority, and we’re committed to resolving any issues promptly.

To initiate a return for a damaged or incorrect item, please reach out to us within 3 days of delivery. Here’s what you need to do:

• Contact us via email at support@tokandstone.com.
• Include your Order Number and clear photos of the issue.
• Ensure that the item is unworn and in its original packaging.

Only damaged or incorrect items qualify for a return, so please keep this in mind when reaching out. We want to ensure that your experience is as smooth as possible, and we’re here to assist you every step of the way.

Once we receive your request, please allow 1–2 business days for us to review it. We appreciate your patience as we work to resolve your issue. Our team is dedicated to providing you with the support you need, and we’re just an email away.

Thank you for choosing Tok & Stone. We’re excited to be a part of your jewelry journey and are here to help you with any questions or concerns you may have!